Cancellation and Rescheduling Policy: 

Once your experience has been confirmed, any changes are at the discretion of BBQ School and will be arranged according to the following policy:

Rescheduling:

NSW and QLD Classes: 

• Over 7 Days (168 hours before the class time) Notice: No charge for rescheduling your booking.
• 7 Days to 24 hours (before the class time) Notice: $50 per person for rescheduling your booking. A replacement person can attend. 
• Within 24 hours of the day of your Session: Your ticket is forfeited, and you cannot reschedule your booking. A replacement person can attend.
• No-Shows and Late Arrivals: Participants forfeit their experience and are not entitled to a refund or to re-book. Participants are advised to make their insurance provisions in case of unforeseen circumstances.

ACT and VIC Classes: 

• Over 7 Days (168 hours before the class time) Notice: No charge for rescheduling your booking.
• 7 Days to 72 hours (before the class time) Notice: $50 per person for rescheduling your booking. A replacement person can attend. 
• Within 48-24 hours of the day of your Session: Your ticket is forfeited, and you cannot reschedule your booking. A replacement person can attend.
• No-Shows and Late Arrivals: Participants forfeit their experience and are not entitled to a refund or to re-book. Participants are advised to make their insurance provisions in case of unforeseen circumstances.

Refunds:

• Class fees are non-refundable.
• In other cases (Double booking at a venue, Total Fire Ban, Heatwave, Extreme Rain, Hazard), we reserve the right for personal and public safety to cancel or reschedule your class to avoid any dangers and ensure our experience can be conducted safely and authentically. We will notify you of the next available date.

Note:

In rare instances where we don't meet the minimum number of participants (of 12 participants) or circumstances like hazardous weather or other factors that make it unsuitable to run the class, we will contact you to reschedule for another date or offer the option to re-book.

Dietary Requirements: 

Participants can notify BBQ School at info@bbqschool.com.au at least 7 days to 72 hours before their scheduled class so that BBQ School can arrange alternative options for the booking. Please note that a $12 substitute ingredient fee, per ingredient, will apply for any significant dietary requirements, such as the provision of alternative proteins or meats. Whilst we endeavour to secure appropriate alternatives, there is no guarantee of an available alternative.